MPI Generali

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Claims

Procedures

In the event of an incident likely to give rise to a claim under your insurance policy, please take the following steps:

Motor insurance

  • Report the accident to the Police within 24 hours.
  • Notify us of the accident by calling our Customer Service at +603 2034 9888 or our nearest branch office. We will post to you the relevant accident report form.

    Alternatively, you may personally visit our Customer Service Centre at our Head Office or our nearest branch to collect the accident report form.

  • Documents required for processing a claim:
    • Motor Accident Repair Claims
      • Any registered PIAM workshop to carry out the repairs to the car; they will prepare a Repair Estimate for our attention. Most workshops will also assist the insured in submit the claim documents electronically for our processing. If necessary, we will assign an adjuster to inspect the damaged car.
      • Accident Report Form.
      • Police Report.
      • Copy of the Vehicle's Registration Card (front and back).
      • Copy of the insured’s and driver’s driving licence and identity card.
      • Requirement of Photographs Before Towing
        • Take photographs at the scene of the accident of all vehicles involved with the number plates and severity of damages to the vehicles (before towing). Photos must show both the direction of the road with the demarcation line of the road. You are also requested to take photographs of injured passengers (third party vehicles).
        • To provide explanation letter if no photographs are taken at the scene of accident.
    • Motor Windscreen Damage Claim
      • If windscreen is replaced and claim submitted through our panel windscreen workshop
        • Police report is waived
        • No payment to workshop required
        • Documents required are as follows : -
          1. Complete and sign the Windscreen Claim Form. Claim Form can be printed from Merimen Online if claim is submitted through our appointed windscreen panel workshops
          2. Copy of the Vehicle's Registration Card (front and back)
          3. Copy of the insured’s and driver’s NRIC and Driving Licence
          4. Copy of the Policy Schedule
          5. Please provide documentary proof of tinted film if there is a claim for the tinted film
      • If a claim is submitted through Non Panel Windscreen Workshop
        • Kindly submit the following documents:
          1. Complete and sign the Windscreen Claim Form
          2. Original Police report
          3. Original bill for the replacement of the windscreen / window glass
          4. Photographs showing the
            1. General view of the vehicle with the damaged windscreen / window glass (four angle views (front and back) with visible number plate)
            2. Close-up of the damaged windscreen / window glass
            3. The damaged windscreen must be placed in front of the vehicle number plate
            4. Before and after replacement of the logo / manufacturer of the glass
          5. Copy of the Vehicle's Registration Card (front and back)
          6. Copy of the insured’s and driver’s NRIC and Driving Licence
          7. Copy of the Policy Schedule
          8. Please provide documentary proof of tinted film if there is a claim for the tinted film
    • Motor Theft Claim
      • A complete Motor Theft Report Form.
      • Copy of Vehicle’s Registration Card.
      • Original certification of Insurance.
      • Police Report.
      • Hire Purchase Agreement (if applicable).
      • Hire Purchase Release Letter / Surat Pengesahan e-Hakmilik JPJ-FIS (if applicable).
      • Copy of insured’s and driver’s identity card and driving licence.
      • Copy of last Service Bill.
      • If the Insured is a corporate body:
        • Copy of the certificate of incorporation of the company or Registration of Business.
    • Motor Theft Recovered Claim
      • In the event your motor vehicle was stolen and subsequently recovered before your claim is settled, please contact us immediately. Our appointed Loss Adjuster shall inspect your motor vehicle at the police station, before it is removed to our Company Appointed Theft Recovered Panel Workshop selected by you from our list. Failure to act/comply on the above, would be a breach of this condition and We shall have the right to decline liability under Section A of motor insurance policy. (For the list of workshop, please refer to our Motor Claims Department or click on Theft Recovered Panel Workshop for an updated Appointed Theft Recovered Panel Workshops list).

Please Remember:

  • Notify us immediately if a third party submits a claim against you or your authorised driver.
  • Do not negotiate or admit liability to the claim made by the third party without our consent.

Other Classes of Insurance

  • Notify us immediately of the incident or loss by calling our Customer Service Centre at +603 2034 9888 or our nearest branch. Alternatively, you may personally visit our Customer Service Centre at our Head Office or at our nearest branch.
  • We will advise you of the claim requirements upon receipt of your notification, including assigning an adjuster to assess your loss, if necessary.