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Procedures

In the event of an incident likely to give rise to a claim under your insurance policy, please take the following steps:

Motor Insurance
Report the accident to the Police within 24 hours.

Notify us of the accident by calling our Customer Service at 03-2034 9888 or our nearest branch office. We will post to you the relevant accident report form.

Alternatively, you may personally visit our Customer Service Centre at our Head Office or at our nearest branch to collect the accident report form.
 

Documents required for processing of a claim:
 
Motor Accident Repair Claims
 
any registered PIAM workshop to carry out the repairs to the car; they will prepare a Repair Estimate for our attention. Most workshops will also assist the insured to submit the claim documents electronically for our processing. If necessary, we will assign an adjuster to inspect the damaged car.
Accident Report Form.
Police Report.
Photostat copy of the vehicle registration card (front & back).
Photostat copy of the insured’s and driver’s driving license and identity card.
Requirement of Photographs Before Towing
 
take photographs at the scene of the accident of all vehicles involved with the number plates and severity of damages to the vehicles (before towing). Photos must show both the direction of the road with the demarcation line of the road. You are also requested to take photographs of injured passengers (third party vehicles)
To provide explanation letter if no photographs taken at scene of accident.
   
Motor Windscreen Damage Claim
 
LATEST Windscreen Panel Workshop (Rev. 4/2015) for Klang Valley & Branches effective as at 1st of March 2015.
 
Police report is waived and the insured does not need to pay for windscreen/window glass replacement. Kindly submit the following documents : -
 
1.
Complete and sign the Windscreen Claim Form. Claim Form can be printed from Merimen Online if claim is submitted through our appointed windscreen panel workshops
2. Copy of the Vehicle Registration Card (front & back)
3. Copy of insured’s and driver’s NRIC and Driving License
4. Copy of Policy Schedule
5.
Please provide documentary proof of tinted film if there is a claim for the tinted film
   
If claim is through Non Panel Windscreen Workshop.
 
Kindly submit the following documents : -
 
1. Complete and sign the Windscreen Claim Form
2. Original Police report
3. Original bill for the replacement of the windscreen/window glass
4.
Photographs showing the
i) General view of the vehicle with the damaged windscreen/window glass (four angle views (front & back) with visible number plate),
ii) Close-up of the damaged windscreen/window glass
iii) During dismantle of damaged windscreen (damaged windscreen to be placed in front of the vehicle number plate)
iv)
Before & after replacement of the logo/manufacturer of the glass
5. Copy of the Vehicle Registration Card (front & back)
6. Copy of insured’s and driver’s NRIC and Driving License
7. Copy of Policy Schedule
8.
Please provide documentary proof of tinted film if there is a claim for the tinted film
   
Motor Theft Claim
 
Completed Motor Theft Report Form.
Copy of Vehicle Registration Card.
Original certification of Insurance.
Police Report.
Hire Purchase Agreement (if applicable).
Hire Purchase Release Letter (if applicable).
Photostat copy of insured’s and driver’s identity card and driving license.
Copy of last Service Bill.
If the insured is a corporate body:
 
Photostat copy of certificate of incorporation of the company or Registration of Business.
   
Motor Theft Recovered Claim
 
In the event your motor vehicle was stolen and subsequently recovered before your claim is settled, please contact us immediately. Our appointed Loss Adjuster shall inspect your motor vehicle at the police station, before it is removed to our Company Appointed Theft Recovered Panel Workshop selected by you from our list. Failure to act/comply on the above, would be a breach of this condition and We shall have the right to decline liability under Section A of motor insurance policy. (For the list of workshop, please refer to our Motor Claims Department or click on Theft Recovered Panel Workshop for an updated Appointed Theft Recovered Panel Workshops list).
   
Please Remember:
Notify us immediately if a third party submits a claim against you or your authorised driver.
Do not negotiate or admit liability to the claim made by the third party without our consent.

 
Other Classes of Insurance
Notify us immediately of the incident or loss by calling our Customer Service Centre at 03-20349888 or our nearest branch. Alternatively, you may personally visit our Customer Service Centre at our Head Office or at our nearest branch.
We will advise you of the claim requirements upon receipt of your notification, including assigning an adjuster to assess your loss, if necessary.

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